Who are you ? Where do you come from ?
We are an experienced Professional Congress Organiser (PCO) and Destination Management Company (DMC). We started working in the congress industry for a pioneering French company, LSO International, back in 1997. At this time, even finding an original restaurant in the countryside really helped our clients; this was before the days of Google. Now the web has become part of everyday life, customer demands have become more sophisticated.
Smaller companies, like ours, who have had the ability to evolve and adapt, can still however add huge customer value through the application of new technologies in combination with embedded local expertise, craftsmanship and a global outlook.
We believe in human relationship, long term partnership, fidelity, courage, rigour and quality.
Some key figures?
Employees: About 50 people working in Barcelona, Cannes, Marrakech or Monaco.
Sales: About 12 M€ in 2011.
What is your costing approach ?
Where it is leagally feasible, our approach in the area of costing structure is the transparency. We practice net supplier billing + fees in our proposals:
All the services which are contracted on your behalf by Be in Beyond to third party suppliers are detailed item by item at net supplier price.
The supplier estimates and invoices are established under the client’s name (end client or agent) and not under B-Beyond’s.
B-Beyond still continues to manage the financial transactions relative to the project.
B-Beyond agency fees appear separately.
VAT on such services and fees may be recovered by the end user client and/or the agent under the conditions of the said countries fiscal laws.
Service Level Agreement ?
Of course ! Our key points to offer a good service level are the following:
- Good planning according to the type of events and services required. We involve our key suppliers in this planning in order to ensure both that they know the file and their commitment, and also to take advantage of their specific know how in their business.
- Training: all B-Beyond and freelance staff involved receives adequate training about the whole event and their specific task. An information booklet is provided with all relevant data: phone numbers, who is who, general information and specific information regarding the task to be done.
- Flexibility and stand by solutions. We know that an event involves changes, changes and more changes and we are happy to plan stand by solutions. You need more resources? We will be happy to provide them. You need a change? We will be there to find the most cost – effective solution to your needs.
- Expertise and local knowledge: our long lasting experience is our best asset to guide you with possibilities for your needs, and our excellent relations with suppliers make it easy to find alternatives to your problems.
- And finally, illusion, commitment, and during the event, 24 hours service.
A CRS policy ?
Environment & Community
We are trying to understand our impact on the environment and to reduce it.
We are trying to generate a positive impact on the communities where we operate
Customers
We handle customer issues within 24 hours.
We adopt a fair advertising and marketing.
We try to clearly explain our services (transparency principle)
We comply the data protection act.
We integrate customer feedback in our global strategy.
We make efforts made to consult employees and communicate with them.
We provide them useful training and development.
Our performance evaluation system includes long-term personal development.
We apply the clarity of pay and benefits (transparency principle).
We make everything to avoid harassment.
We banned discrimination.
We provide a healthy and safe working environment.
We have clear and fair governance structures.